Account Leader
& Team Supervisor

Bridging client satisfaction with operational excellence — overseeing accounts, systems, and people with precision and care.

Account Management Project Coordination Team Supervision Systems & Websites Process Improvement BS Computer Science
AES
2+yrs exp
Career Journey

Experience

May 2025 – April 2026
My Creative
Panda Inc.
Account Executive Supervisor
  • Supervised and supported account executives in managing client accounts and deliverables
  • Oversaw project coordination to ensure timely and efficient completion of tasks
  • Built and maintained strong client relationships, ensuring satisfaction and retention
  • Monitored team performance and provided coaching to improve productivity and service quality
  • Collaborated with internal teams to align client needs with operational processes
  • Managed company systems, ensuring proper usage and resolving issues efficiently
  • Led WordPress website enhancements, including updates, performance optimization, and content management
  • Implemented improvements to websites and systems to enhance functionality and user experience
  • Served as final approver for all system and website updates, ensuring accuracy and alignment with requirements
December 2024 – May 2025
My Creative
Panda Inc.
Account Executive (Team Leader)
  • Managed client accounts independently, serving as the primary point of contact for updates, concerns, and service requests
  • Coordinated project timelines, deliverables, and cross-functional communication to ensure client satisfaction
  • Oversaw documentation, reporting, and account performance tracking with a focus on accuracy and timeliness
  • Identified client needs and proposed solutions to improve service delivery and outcomes
  • Led WordPress content updates, page creation, and basic troubleshooting to support client websites
  • Streamlined internal processes to improve efficiency and workflow across accounts
  • Demonstrated strong adaptability in utilizing multiple systems and tools to manage accounts effectively
October 2024 – December 2024
My Creative
Panda Inc.
Assistant Account Executive
  • Assisted in managing client accounts, including coordination and documentation
  • Supported daily administrative and operational tasks
  • Communicated with clients regarding updates, inquiries, and service requests
  • Maintained accurate records and ensured timely report submissions
  • Worked with various company systems, demonstrating adaptability and fast learning
  • Assisted in WordPress website content updates, page creation, and basic troubleshooting
  • Contributed to process improvements and system efficiency
What I Bring

Skills

Client & Account
Account Management & Client Relations
Communication & Interpersonal Skills
Leadership & Operations
Team Leadership & Supervision
Project Coordination & Execution
Administrative & Operational Support
Analytical & Strategic
Problem-Solving & Decision-Making
Time Management & Task Prioritization
Process Improvement & Optimization
Attention to Detail & Organization
Technical
Systems & Website Management
Quality Assurance & Final Approval
Programming Fundamentals (CS)
Projects & Wins

Accomplishments

Professional
Multi-Region Website Rollout
Coordinated the simultaneous deployment of websites for clients across Regions 1–8, serving as final approver for all content and system adjustments.
WebsitesQAMulti-region
Leadership
Final Approval Framework
Established a structured final-approval process for all system and website adjustments, reducing revision cycles and ensuring consistent quality delivery.
Quality AssuranceProcess
Technical
HRIS Multi-Client Implementation
Oversaw the successful implementation of HRIS platforms for KHO, MILAGROS, KSL, and MCP — ensuring smooth adoption and post-launch support.
HRISSystemsMulti-client
Professional
BPLS & eTRISYS Coordination
Managed the account oversight for PORAC's BPLS and ETRISYS platforms, ensuring compliance and operational continuity for the government client.
BPLSeTRISYSGovernment
Technical
Booking System Deployment
Supervised the KSL Booking system rollout, coordinating between development and client teams to ensure seamless go-live and post-launch support.
BookingKSLSystems
Leadership
Cross-functional Team Alignment
Bridged communication gaps between development, account, and operations teams — resulting in faster turnaround and improved client delivery timelines.
Team LeadershipCommunication
Professional
MCP eCBCS & eGSS Oversight
Served as account lead for MCP's eCBCS, EHRIS, and eGSS platforms — handling client communications, system coordination, and quality sign-offs.
MCPeCBCSEHRIS
Technical
CGMPC Dual-Branch Management
Coordinated systems and accounts for CGMPC's main and Libertad branches, ensuring consistent service delivery across both locations.
CGMPCMulti-branch
Professional
Quarterly & Annual Report Cycles
Oversaw timely preparation and approval of quarterly and annual reports for over 30 client accounts spanning multiple regions nationwide.
ReportingMulti-client
Leadership
New Systems Onboarding
Quickly adapted to and trained on multiple unfamiliar company systems, reducing ramp-up time and mentoring team members through transitions.
AdaptabilityTraining
Platforms Managed

Systems

01
CAPAS – CCS
Command Center System
02
PMTC – ELMS
E-Logistic Management System
03
JELEXIE
Human Resource Information System
04
MILAGROS – HRIS
Human Resource Information System
05
KSL – Booking
Online Booking System
06
KSL – HRIS
Human Resource Information System
07
PORAC – BPLS
Business Permit & Licensing System
08
PORAC – eTRISYS
Electronic Treasury System
09
CGMPC – Main
Cooperative Management System Main
10
CGMPC – Libertad
Cooperative Management System Libertad
11
MCP – HRIS
Human Resource Information System
12
MCP – eGSS
Electronic General Service System
13
MCP – eCBCS
Electronic Client Billing And Collection System
34 Client Websites

Websites

ACWD Region 1 Bislig – Barangay Information System Region 8 Agdangan Region 4-A Capas Command Center System Region 3 Anao Region 3 CGMPC Cooperative Management System Region 2 Alangalang Alcoy Region 7 CGMPC Libertad Region 3 Asturias Region 7 JVP Bread King Region 3 Bacolor Region 3 KHO – HRIS Region 5 Balamban Region 7 KHO – Booking Region 5 Candaba Region 3 Milagros HRIS Region 5 Capas Region 3 PORAC eBPLS / eTRISYS Region 3 CWD Region 3 PMTC – ELMS Region 3 Floridablanca Region 3 MCP eCBCS / eHRIS / eGSS Region 3 Hermosa Region 3 ISELCO II Region 2 LLPDCPI Region 8 Lingayen Region 1 Lubao Region 3 Mexico Region 3 Milagros Region 5 Moncada Region 3 Navotas Polytechnic College NCR Palanan Region 2 Penaranda Region 3 Porac Region 3 Santa Rita Region 3 San Gabriel Region 1 San Luis Region 3 San Carlos City Water District Region 1 Sudipen Region 1 Suyo Region 1 TESDA III Region 3 Tubo Region 2 Talibon
Academic Background

Education

🎓
Bachelor of Science
in Computer Science
Foundations in programming, software systems, algorithms, and technical problem-solving
Applies technical CS knowledge to real-world operations — from managing digital systems and websites to streamlining processes and ensuring quality across all client platforms.